Is Cryo-Cell fraud?

• Annual storage fees: Customers often report being charged yearly for the storage of their stem cells or tissue.
• Initial processing fees: Fees for processing and collecting stem cells at the time of the initial service may appear on statements.
• Subscription renewals: Some users mention automatic renewals for services that they may not have been aware of.
• Additional services: Charges can occur for any additional services requested, such as shipping or testing services.
• Misunderstood contract terms: Some customers were surprised by charges due to misunderstandings regarding their contracts and the services agreed upon.
• Payment plans: Users experiencing charges might have entered into a payment plan for their services, which could lead to multiple charges over time.
• Late fees: Customers have noted being charged late fees if payments were not made on time for their accounts.
• Insurance processing fees: Some customers found charges related to insurance claims or reimbursements not covered by their policies.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the cryo-cell.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the cryo-cell.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cryo-cell.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.