Is CRYO-CELL fraud?

• Annual Storage Fees: Customers may be charged yearly for the storage of their biological samples, such as cord blood or tissue.
• Initial Processing Fees: Charges for the initial processing and collection of samples when signing up for services.
• Subscription Renewals: Some services may automatically renew on an annual basis, leading to unexpected charges if not cancelled in advance.
• Lab Testing Services: Fees associated with additional testing services may apply, particularly if requested by the customer.
• Transfer Fees: Charges could arise from transferring samples to a different facility or provider upon request.
• Late Payment Fees: Customers may incur extra fees if payments are not made by the due dates specified in their agreements.
• Service Upgrades: Opting for enhanced services or additional storage options could result in increased charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the cryo-cell.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the cryo-cell.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cryo-cell.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.