Is Ace Hardware Costello's fraud?

• Purchase Transactions: Customers often receive charges for products purchased either in-store or online, including tools, gardening supplies, and hardware accessories.
• Online Orders: Users have reported charges stemming from online orders placed via the Costello's Ace Hardware website for home delivery or in-store pickup.
• Membership Fees: Some customers noted charges related to membership programs or loyalty programs that require periodic fees.
• Subscription Services: Charges can occur if customers sign up for subscription services related to maintenance products or delivery services offered by the store.
• Restocking Fees: In cases of returns, some customers mentioned unexpected charges as restocking fees for items returned after purchase.
• Warranty Services: Charges might arise from warranty or service plans purchased at the time of buying tools or equipment.
• Miscommunication: A number of users expressed confusion over charges that were actually legitimate purchases but were not clearly communicated at the checkout.
• Credit Card Holds: Certain transactions, particularly for tools or large equipment rentals, may lead to temporary holds on credit cards that might appear as charges.
• Promotional Charges: Customers have reported unexpected charges related to promotions or bundled offers, where additional items were added to their carts without clear consent.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the costellosace.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the costellosace.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with costellosace.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.