Is Backroads Aus & NZ fraud?

• Subscriptions: Users may unintentionally sign up for a subscription service when creating an account or making a purchase, leading to recurring charges.
• One-time Purchases: Charges can occur from one-time bookings for tours, activities, or services offered through the website.
• Additional Services: Charges might stem from add-ons or upgrades like enhanced travel insurance or special guided tours.
• Currency Conversion Fees: If users are paying in a different currency, they may see additional charges related to currency conversion fees imposed by their banks.
• Cancellation Fees: Some users have reported fees associated with canceling tours or services outside of the allowed cancellation window.
• Unrecognized Transactions: Users sometimes mistakenly recognize a charge from Backroads Australia & New Zealand when it might be an associated partner or payment processor.
• Trial Period Charges: Investigations have revealed that some users were unaware of the start of a paid trial period, resulting in unexpected billing.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the backroadsaunz.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the backroadsaunz.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with backroadsaunz.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.