Is 12ft - Subscription fraud?

• Subscription Fees: Users may have unintentionally subscribed to a premium plan that incurs a monthly or annual fee.
• In-App Purchases: Some users might engage in transactions for additional features or services offered within the platform.
• Upgrade Charges: Customers could upgrade their accounts for extra functionality, leading to charges they weren't expecting.
• Trial Conversions: Users might sign up for a trial period that automatically transitions into a paid subscription if not canceled in time.
• Service Bundles: Charges could arise from selecting bundled services, leading to higher fees than anticipated.
• Foreign Transaction Fees: If users are billed from an international provider, unexpected foreign transaction fees may appear on their statements.
• Account Issues: Some reports mention unauthorized charges due to account hacking or errors which may require customer service intervention.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the 12ft.io via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the 12ft.io refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with 12ft.io, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.