Unexpected charges can often catch us off guard, especially when it comes to subscriptions that renew automatically. At Urban Growler Brewing, we understand that navigating refunds may not be something most customers think about until they need assistance. This guide is designed to walk you through the refund process, detailing who qualifies for a refund and the steps you need to take to request your money back efficiently. Our goal is to ensure you have a clear understanding of how Urban Growler Brewing's refund policy works, making your experience as smooth as possible.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Have your order confirmation email handy, which includes your order number and details of your purchase.
Transaction ID: Locate the transaction ID from your payment receipt, which is often sent via email after your purchase.
Proof of Purchase: Retain a copy of any receipts or invoices from your visit to the brewery or online orders.
Product Condition: Ensure you have the product(s) in their original condition, if applicable, indicating that they are eligible for return.
Contact Information: Prepare your contact details that you used during the purchase for proper identification.
Refund Request Form: If available, fill out any specific refund request forms provided on Urban Growler Brewing's website.
Photo Evidence: Take photos of any damaged or incorrect items received as proof for your refund request.
Feedback Statement: Write a brief explanation of the reason for your refund request, highlighting specific issues encountered.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Gift Card
Immediate to 1 working day
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Urban Growler Brewing
At Urban Growler Brewing, we value our customers and aim to ensure that your experience with our products and services is satisfying. While we do not have a standard refund policy, there are specific situations where customers may qualify for a refund based on our operations. The following scenarios are relevant to our offerings and may provide insight into possible eligibility for refunds:
Event Cancellations: Should an event hosted at our brewery be canceled, attendees may be eligible for a refund of their ticket price.
Defective Merchandise: If you receive merchandise, such as beer glasses or apparel, that is defective or damaged upon arrival, you may be eligible for a refund or exchange.
Miscommunication on Orders: In the event that your order does not match what was confirmed during your purchase, such as receiving a different beer style than ordered, you may be eligible for a refund of that specific item.
Membership/Subscription Adjustments: For customers who participate in any membership or subscription programs, changes to the membership status or incorrect billing amounts may allow for a review regarding refunds for that period.
For any specific inquiries or to check your eligibility in these situations, we encourage you to reach out to our customer service team directly. They will be happy to assist you in clarifying your options and ensuring a positive experience with Urban Growler Brewing.
Step-by-Step Process to Request Your Urban Growler Brewing Refund Like a Pro
If you purchased through Urban Growler Brewing.com:
Visit the Urban Growler Brewing website and log into your account.
Navigate to the Account section located at the top right corner of the homepage.
Select Memberships or Subscriptions from the dropdown menu.
Locate the subscription or membership you wish to request a refund for.
Click on Details next to the subscription.
Find and click the Request Refund option available on the subscription details page.
In the refund request form, mention that the subscription renewed without notice and that the account shows no usage during the billing period.
Submit the request and wait for a confirmation email regarding your refund status.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the Urban Growler Brewing subscription.
Scroll down and tap Report a Problem.
Select the option that states you want to request a refund.
In the message, emphasize that the account was unused during the billing period.
Submit the request and check your email for updates on your refund status.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three lines) and select Subscriptions.
Locate the Urban Growler Brewing subscription and select it.
Tap on Options (three dots) in the top right corner.
Select Report a Problem.
Choose Request a refund from the options provided.
In your request, state that the subscription was not used during the recent billing cycle.
Submit your request and keep an eye on your email for a response regarding the refund.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to My Account from the user menu.
Scroll to find your subscriptions and locate Urban Growler Brewing.
Click on the Manage Subscription link next to the subscription.
Select Report an Issue.
In your report, mention that the subscription renewed without prior notice.
Submit your issue and monitor your email for follow-up information on your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I hope this message finds you well. I am writing to formally request a refund due to [describe reason].
The amount I would like to request for refund is [Amount]. If applicable, I have attached relevant documentation to assist with the review of my request.
I would appreciate your confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this request. I look forward to your prompt response.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You will be notified once the request is reviewed by our team, typically within 48 hours.
Processing
Your refund is currently being processed by our billing team.
Funds are being prepared for return; please allow 3-5 business days for completion.
Refunded
The refund has been successfully issued back to your original payment method.
Check your account to confirm the return of funds. It should appear within 3-5 business days.
Partially Refunded
Only part of your refund request has been approved and processed.
You will receive a notification outlining the details of the partial refund.
Completed
Your refund process has been finalized without issues.
Thank you for your patience! You can now enjoy your next visit or order with us.
Canceled
Your refund request has been canceled due to non-compliance with our refund policy.
Please review our refund policy or contact customer service for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Urban Growler Brewing, customers often have unique interactions that can lead to refund requests. Here are some realistic scenarios where users successfully claimed refunds:
Event Cancellation: A customer purchased tickets for a brewery tour, but due to unforeseen circumstances, they were unable to attend. After reaching out to Urban Growler Brewing, they received a prompt refund for the unused tickets, ensuring customer satisfaction.
Product Mix-Up: A customer ordered a special release beer online but received an incorrect package. Upon notifying Urban Growler Brewing, the customer was refunded for the wrong item and received the correct beer promptly, highlighting the brewery’s commitment to high service standards.
Membership Inquiry: A member of Urban Growler Brewing's Mug Club realized they no longer wished to renew their annual membership. After contacting customer service, they were able to receive a refund for the membership fee charged earlier, reflecting the brewery's flexibility and customer-focused policies.
Gift Card Issues: A customer purchased a gift card for a friend but later discovered the friend had already received the same gift. Urban Growler Brewing's customer service team assisted in processing a refund for the unused gift card swiftly, demonstrating attentiveness to individual circumstances.
The Easiest Way to Get a Urban Growler Brewing Refund
If you're frustrated trying to get a refund from Urban Growler Brewing—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Urban Growler Brewing is straightforward and designed for your convenience. Here are the best ways to efficiently monitor the progress of your refund:
Email Notifications: Keep an eye on your inbox for email updates regarding your refund. Urban Growler Brewing sends notifications at key stages of the refund process, so look for emails regarding approval, processing, and completion.
Account Dashboard: Log into your Urban Growler Brewing account and navigate to the Order History section. Here, you'll find detailed information about your past purchases, including the status of any pending refunds.
Mobile App Tracking: If you use the Urban Growler Brewing mobile app, check the Billing Section for real-time updates. The app provides notifications directly related to your refund status, ensuring you're always in the loop.
Detailed Progress Information: When checking your refund status, Urban Growler Brewing provides specific details about each stage, such as when the refund is initiated, when it's approved, and when the funds are expected to be returned to your payment method.
Customer Support: If you have any questions about your refund status, don't hesitate to reach out to Urban Growler Brewing's customer service through their contact page. They can provide additional insights that may not be available online.
FAQ
Refunds for missed cancellation deadlines are typically not offered, as we encourage all customers to manage their subscriptions proactively. If you have any concerns or specific situations, please reach out to our customer service team, and we'll do our best to assist you.
Refund processing times can vary depending on your bank or payment provider, but it typically takes 5 to 10 business days for the funds to appear in your account after the refund is processed. We recommend checking with your financial institution if you have questions about the specific timing of your refund.
If you see a charge but don't have an active subscription, please check your account for any previous orders or purchases. If you need further assistance, contact our customer support team with details of the charge, and we'll be happy to help you resolve the issue.
If you are unable to receive a refund directly from Urban Growler Brewing, consider reaching out to their customer service team again for further assistance. You might also look into escalating your request within their support system for additional review. Additionally, reviewing your account details on their website could provide insights related to your order.
If Urban Growler Brewing is unable to issue a refund, we recommend reviewing the refund policy available on our website for clarity on the process. You may also contact our support team again to discuss your situation further or check your account details for any pertinent information regarding your order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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