How to Get an Unbranded Brewing Refund

• Order Number: Locate your specific order number from your purchase confirmation email or your account history on unbrandedbrewing.com.
• Brewery Pickup Receipt: If you picked up your order at the brewery, ensure you have your pickup receipt as proof of purchase.
• Product Condition Photos: Take clear photos of the product as proof of its condition, especially for damaged or defective items.
• Transaction ID: Have your transaction ID from your payment method handy to expedite the refund process.
• Email Correspondence: Keep a record of any communications regarding your refund request with Unbranded Brewing for reference.
• Reason for Refund: Prepare a clear and concise explanation for why you are requesting a refund, whether due to dissatisfaction, product issues, or other reasons.
• Social Media Tags: If applicable, gather any relevant posts or tags related to your experience on social media that may provide additional context.
• Return Shipping Information: If a return is necessary, check if you need to provide a return shipping label or if Unbranded Brewing covers those costs.

*Working days are Monday to Friday, and don't include public holidays.

At Unbranded Brewing, users have specific rights regarding refunds based on their purchase circumstances. Understanding these rights can help clarify whether you may qualify for a refund in certain scenarios related to our products and services.

Refunds at Unbranded Brewing primarily pertain to our bottled and canned beverages sold through our online platform. Below are some situations where users might be eligible for refunds:

• Damaged or Defective Products: If you receive products that are damaged or defective upon arrival, you may be eligible for a refund. Documentation, such as photos of the damaged items, may be required to process these requests.
• Incorrect Orders: In the case that the wrong products are shipped to you, you might qualify for a refund for those items. Please ensure to notify us promptly to facilitate a smooth resolution.
• Order Cancellation: If you need to cancel an order before it has been shipped, it may be possible to receive a full refund, depending on the timing of your request.
• Subscription Service Issues: For customers using our subscription service, if there are concerns related to the consistency of deliveries or the quality of the products received, users could inquire about potential resolutions or refunds.

We encourage our users to contact our customer support team with any inquiries regarding their specific situations, as they are equipped to assist with eligibility determinations and guiding you through the process.

At Unbranded Brewing, users often find themselves navigating various scenarios where refunds may be necessary. Here are some examples of when and how customers successfully claimed refunds:

• Order Cancellations: A customer, realizing they had ordered a limited edition beer for a gift but then found it locally, contacted Unbranded Brewing shortly after placing their order. The customer explained their situation, and the customer service team promptly processed a refund, allowing the user to avoid unnecessary shipping charges.
• Unopened Product Returns: After receiving a mixed pack of beers, a user discovered that one of the varieties did not meet their taste preferences. They reached out to Unbranded Brewing to inquire about returning the unopened product. The team guided them through the return process and issued a refund for the item without any hassle, ensuring a positive customer experience.
• Subscription Adjustments: A subscriber to Unbranded Brewing's monthly craft beer delivery noticed they would be out of town during the next delivery. They contacted customer support to request a pause in their subscription for that month. The support team accommodated this request and processed a refund for that month's charge, demonstrating their commitment to customer satisfaction.
• Missing Items in Orders: A user received their shipment but found that one of the two selected beers was missing. After reaching out to Unbranded Brewing’s customer service with their order details, they quickly verified the oversight and issued a refund for the missing item, resolving the issue efficiently.

At Unbranded Brewing, we strive to make tracking your refund status as seamless as possible. Here are some efficient ways to keep tabs on your refund journey:

• Email Updates: Keep an eye on your email, as we send regular updates regarding your refund status. Look for notifications that include details about your refund request and its current processing stage.
• Account Dashboard: Log into your account on our website. Navigate to the Order History section, where you'll find comprehensive information about your past orders, including refund requests and their statuses.
• Mobile App Notifications: If you use our mobile app, enable push notifications to receive real-time updates about your refund status directly to your device. This way, you can stay informed without needing to log in frequently.
• Billing Section Access: Check the Billing section in your account settings. Here, you can view any pending refunds, including the expected timeframes for processing.
• Progress Tracking: We provide detailed information on refund progress, including when the request was initiated and when it was approved, helping you manage your expectations effectively.