Many users often overlook subscription billing until an unexpected charge catches them off guard, such as an automatic renewal. This guide is designed to help you understand how refunds work with Eleven, including eligibility criteria and the straightforward steps to request your money back efficiently. Our goal is to ensure you have all the information you need to navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Order Number: Have your specific order number ready, which can be found in your order confirmation email.
Transaction ID: Locate the transaction ID from your payment method to verify the purchase.
Account Information: Ensure you have your account login details, including your email associated with the Eleven account.
Refund Reason: Be prepared to specify the reason for your refund request, such as product dissatisfaction or service issues.
Supporting Documentation: Gather any relevant emails or communication with Eleven regarding your order.
Product Condition Documentation: If applicable, have photos or notes about the condition of the product, especially if it’s related to the refund request.
Purchase Date: Note the original purchase date to confirm eligibility for a refund based on Eleven's policy.
Payment Method Details: Be ready to provide details of the payment method used, such as the last four digits of the card used for the transaction.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-2 working days
Cryptocurrency
1-3 working days
Direct Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Eleven
At Eleven, we are committed to providing our users with transparent and fair billing practices. Understanding your rights regarding refunds is an essential part of managing your account effectively. Users may have the option to request a refund based on specific circumstances related to their subscription or usage of Eleven's services. Here are some scenarios in which users might be eligible for refunds:
Service Disruption: If a significant service interruption occurs that prevents you from accessing your subscription features for an extended period, you may be eligible for a refund for the affected period.
Billing Errors: In the rare event of an incorrect charge that does not match your subscription plan, it may be possible to request a refund for that charge after clarification with customer support.
Trial Period Cancellation: Users who subscribe during a trial period may be eligible for a refund if the cancellation occurs within the trial timeframe and the service has not been utilized.
Service Downgrade: If you downgrade your subscription and experience issues with access to features previously available, you could explore possible billing adjustments related to the transition.
Account Inactivity: In instances of prolonged account inactivity, users might inquire about potential refunds for unused services, depending on the subscription terms.
In all cases, it’s advisable to reach out to Eleven's support team for clarity on your specific situation and to determine if your circumstances align with the eligibility criteria for refunds.
Step-by-Step Process to Request Your Eleven Refund Like a Pro
If you purchased through Eleven.com:
Visit the Eleven.com website and log into your account.
Navigate to the Account Settings tab.
Select Billing History.
Locate the transaction you wish to refund.
Click on Request Refund next to the transaction.
Complete the refund request form:
State that you didn’t receive prior notice about the renewal.
Emphasize that the service was not utilized.
Submit your request and wait for confirmation via email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top.
Select Subscriptions.
Find and tap on the Eleven subscription.
Scroll down and select Report a Problem.
Choose a relevant issue (like Didn’t authorize charge).
In the description, mention the renewal without notice and that the service was not used.
Submit the report for a refund.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the profile icon in the top right corner.
Select Payments and Subscriptions.
Tap on Subscriptions and choose Eleven.
Click on Manage.
Select Report a problem.
Choose a relevant option like Not recognizing charge.
In your message, mention that the subscription renewed without prior notification and emphasize lack of usage.
Submit the request for further actions.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to the Manage Account tab.
Select Billing.
Find the recent charge for Eleven.
Click on Return to the Channel Store.
Select Help to get to the Customer Support section.
Locate the option for Refund Request and click.
In the message, clarify that the subscription auto-renewed without notice and you did not use the service.
Follow the prompts to submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I hope this message finds you well. I am writing to address a billing situation regarding my account associated with the email [Your Email]. The details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount]. If applicable, I have attached relevant documentation for your reference.
Please confirm the receipt of this request within 3-5 business days.
Thank you for your attention to this matter. Should you need to reach me, my phone number is [Your Phone Number].
Best regards, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
Please allow up to 48 hours for your request to be reviewed.
Processing
Your refund is currently being processed by our team.
This step typically takes 3-5 business days. You will receive an update shortly.
Refunded
Your refund has been successfully completed.
The amount will be credited back to your original payment method within 5-10 business days.
Partially Refunded
A portion of your request has been refunded.
Check your account for the refunded amount; additional refunds may still be requested.
Completed
Your refund process has been finalized.
You should see the refunded amount reflected in your account shortly.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Eleven, users can encounter various situations that may lead them to request refunds. Here are some real user scenarios where refunds were successfully claimed:
Subscription Renewal Confusion: A user realized that they had inadvertently missed the notification about their upcoming subscription renewal after trying out a trial. Upon reaching out to customer support, they explained their oversight, and Eleven promptly issued a refund for the renewal charge, allowing the user to return to the trial period to reassess their needs.
Incorrect Plan Selection: A user accidentally upgraded to a premium plan instead of the basic plan they intended. After contacting Eleven’s support team, they clarified the situation, and Eleven processed a refund for the difference, facilitating a seamless transition back to the basic plan.
Temporary Service Interruption: A user experienced a brief service interruption during a critical period, which led to dissatisfaction with the service. After submitting a feedback form regarding the issue, Eleven acknowledged the situation and offered a partial refund for the affected month, demonstrating their commitment to customer satisfaction.
Account Access Issues: A user found themselves locked out of their account due to a password issue, which prevented them from using the service for several days. Upon resolving the access problem, they reached out to Eleven’s support team, who provided a refund for the subscription fees during that period as a goodwill gesture to enhance the user's experience.
The Easiest Way to Get a Eleven Refund
If you're frustrated trying to get a refund from Eleven—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
If you’ve recently initiated a refund with Eleven, tracking its status can be straightforward and efficient. Here are some tailored tips to help you stay updated on your refund progress:
Check Your Email: Eleven sends out automated email notifications regarding your refund status. Look for messages with the subject line "Refund Status Update" to find details on your refund request.
Use the Eleven Mobile App: Download the Eleven app to receive instant in-app notifications about your refund. You can check the notifications tab for real-time updates and any required actions.
Visit Your Account Dashboard: Log into your Eleven account and navigate to the 'Order History' section. Here, you can filter orders to view refunds and see detailed information about the status of each refund.
Access the Billing Section: In the 'Billing' section of your account settings, you’ll find a summary that includes your refund requests, approved amounts, and expected timelines for completion.
Track Refund Progress: Each refund status will have accompanying messages that indicate whether your refund is in process, completed, or if there are any issues. Be sure to check for updates frequently as changes can happen quickly.
Customer Support: If you need more information or encounter any discrepancies, reach out to Eleven’s customer support directly through the app or website. They can provide additional insights or help troubleshoot any issues related to your refund.
FAQ
If you forgot to cancel your subscription on time, unfortunately, refunds cannot be issued for that billing cycle. We recommend setting reminders for cancellation dates in the future to avoid unexpected charges. Please feel free to reach out to our customer support for any additional questions or assistance.
Refunds typically take 5 to 10 business days to process, depending on your bank or financial institution. Once initiated, you will receive a notification confirming the refund, but the exact time for it to appear in your account may vary.
If you see a charge but do not have an active subscription, please check your email for any past subscription notifications that may explain the charge. You can also reach out to Eleven's customer support for assistance in clarifying the charge and ensuring your account status is accurate.
If you're unable to receive a refund directly from Eleven, you may consider reaching out to customer service again for further assistance. Additionally, escalating your inquiry within Eleven's support system could provide more clarity on your situation. Reviewing your account details and previous communications may also help to facilitate the process.
If Eleven declines to issue a refund, it's advisable to carefully review their refund policy to ensure eligibility. You may also consider reaching out to their customer support for further clarification or to discuss alternative options. Additionally, verifying your account details and purchase history could provide insight into the decision.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)