Navigating billing issues can often be an afterthought until an unexpected charge catches your attention, such as an automatic subscription renewal. This guide is designed to clarify how Total Games refunds work, outline who is eligible for a refund, and provide you with straightforward steps to request your money back quickly and efficiently. Our goal is to empower you with the knowledge you need to handle any billing concerns with confidence and ease.
What You Should Prepare Before Applying For Refund
Account Email: Provide the email associated with your Total Games account to help locate your transaction.
Order Number: Include your specific order ID or transaction number for identification.
Date of Purchase: Note the date you made the purchase, as it will assist in processing your refund request more efficiently.
Proof of Purchase: Gather any receipts or confirmation emails received at the time of purchase as evidence of transaction.
Details of Purchase: Be ready to describe the product or service you wish to refund, including the game's name and platform.
Reason for Refund: Prepare a clear explanation for your refund request, detailing any issues you encountered with the product.
Payment Method: Specify the payment method you used (credit card, PayPal, etc.) for accurate refunds.
Account Activity: If applicable, include any relevant account activity or logs that can help substantiate your request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Steam Wallet
Immediate to 3 days
Gift Cards
Up to 10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Total Games
At Total Games, user rights regarding refunds are shaped by our commitment to customer satisfaction and the nature of our offerings. We provide a subscription-based platform that allows users to access a wide variety of games. Understanding the terms of your subscription and the circumstances that may qualify for a refund can help you navigate your account with ease.
Here are some specific situations regarding your subscription or purchases from Total Games that may qualify for a refund:
Subscription Cancellations: If you cancel your subscription within the designated billing cycle, you may qualify for a refund for any unused portion of that cycle based on our policy.
Service Downtime: If there are significant interruptions or downtimes in accessing your purchased games that affect your subscription experience, it might be considered for a refund.
Account Management Issues: If you experience technical issues that prevent you from accessing your games, providing details to our support team could clarify whether a refund is an appropriate response.
Pre-Purchased Content: For any game content that you pre-purchase but is later not made available or significantly altered in ways that affect your enjoyment, you could inquire about eligibility for a refund.
As a user, staying informed about your subscription status and any relevant changes will aid in ensuring a positive experience with Total Games. For more personalized assistance, contacting our customer support team is recommended to fully understand your rights and potential eligibility for refunds.
Step-by-Step Process to Request Your Total Games Refund Like a Pro
If you purchased through Total Games.com:
Log into your Total Games account on the website.
Go to the "Account Settings" page.
Locate the "Billing History" section.
Select the recent subscription or charge you wish to dispute.
Click on the "Request Refund" button.
In the request form, mention that the subscription renewed unexpectedly.
Submit your refund request and note the confirmation number for tracking.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select "Subscriptions" from the options.
Find your Total Games subscription in the list and tap it.
Tap "Cancel Subscription" if necessary.
Then, go back and select "Report a Problem" from the App Store page.
Choose the recent charge and indicate you want a refund.
Mention that the subscription has not been used recently and elaborate on the lack of notice regarding renewal.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the menu icon (three horizontal lines) in the top-left corner.
Select "Subscriptions" from the menu.
Find the Total Games subscription.
Tap "Manage" then select "Cancel Subscription" if needed.
Go to the Google Play Help page and choose "Request a refund".
Fill out the form and specify the relevant details.
State that you were not informed of the renewal and emphasize minimal usage.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to "My Account" and find your billing information.
Locate the Total Games subscription in your channel subscriptions.
Click "Unsubscribe" to stop future billing.
Visit the Roku support page for submitting refund requests.
Use the online form to request a refund for the subscription.
Mention that the service was not used and comment on the lack of renewal notification.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Total Games for Refund
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Subject: Refund Request – Total Games Account [Your Email]
Dear Total Games Support Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund of [Amount]. I have attached any relevant documentation for your reference.
Please confirm the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request is being reviewed.
Your refund is being evaluated; it typically takes 1-3 business days.
Processing
The refund has been approved and is in progress.
Refund is being processed; expect it within 3-5 business days.
Refunded
The refund has been successfully issued.
The amount has been credited back to your payment method.
Partially Refunded
A portion of your refund has been processed.
You will receive the specified amount back; check your transaction details.
Completed
The refund process is fully completed.
You’ve received full confirmation; all transaction logs are updated.
Canceled
The refund request has been canceled.
No action is taken; if you have questions, please contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Total Games, users often navigate various subscription plans and digital game purchases. Here are some real-life scenarios in which users successfully claimed refunds while managing their accounts:
Subscription Adjustment: A user realized they had signed up for a premium plan but found it didn't meet their gaming needs. After contacting customer support, they received a refund for the unused days of their subscription.
Game Compatibility Issues: A user purchased a game that wasn't compatible with their system, leading to performance issues. They reached out to Total Games, and upon verifying the compatibility requirements, received a full refund for their purchase.
Accidental Purchase: A young gamer accidentally bought an in-game item instead of merely browsing. Once the user explained the situation to customer support, they facilitated a refund promptly, ensuring a smooth experience.
Pre-Order Cancellation: A customer pre-ordered a highly anticipated game but later decided to cancel due to personal reasons. They were able to successfully claim a refund as outlined in Total Games' pre-order policy.
The Easiest Way to Get a Total Games Refund
If you're frustrated trying to get a refund from Total Games—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently at Total Games is essential for staying updated on your transactions. Here are some specific tips on how you can easily monitor your refund progress:
Check Your Email: Total Games sends email updates regarding your refund status. Look for notifications with the subject line "Refund Status Update" to get timely information.
Use the Account Dashboard: Log into your Total Games account and navigate to the Account Dashboard. Here, you can access detailed information about your recent activities, including refund requests.
Visit the Order History Section: Go to the Order History tab within your account settings. This section provides a comprehensive view of all your purchases and the corresponding refund statuses.
Check Billing Section for Updates: Within your account, the Billing Section offers insights into your payment methods and any pending refunds. This is a useful resource for tracking the financial side of your transactions.
In-App Notifications: If you’re using the Total Games mobile app, ensure that notifications are enabled. The app provides in-app alerts regarding any changes to your refund status.
Contact Customer Support if Needed: If you can't find the information you need, don't hesitate to reach out to Total Games customer support via the help section. They can provide personalized updates on your refund status.
FAQ
If you forget to cancel your subscription in time, Total Games typically adheres to their refund policy, which may not cover late cancellations. It's best to review the refund guidelines on their website or reach out to customer support for potential options. They’re there to assist you with any concerns regarding your account.
Refunds typically take 5 to 10 business days to process, depending on the payment method used. Once the refund is initiated, you will receive a confirmation notification, and the amount should appear in your account within that timeframe.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions that may still be active or any promotional charges. If you still have questions, contact our support team through the website for assistance, and they will help resolve the issue.
If you're unable to receive a refund directly from Total Games, consider reaching out to their customer service team again for further assistance. You can also explore the option of escalating your query within their support system to ensure it receives additional attention. Additionally, reviewing your account details and previous communications may help clarify the situation.
If Total Games denies your refund request, we recommend reviewing their refund policy to better understand the criteria for eligibility. You can also contact customer support again for further clarification or assistance, ensuring you have all relevant account details handy for a smoother process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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