Many customers often overlook billing details until an unexpected charge appears, such as an automatic subscription renewal. If you find yourself in this situation with The Still, you’re not alone, and we’re here to help. This guide will walk you through how The Still's refund process works, who is eligible for refunds, and the steps you can take to quickly request your money back. Our goal is to make this experience as smooth and transparent as possible, ensuring you feel confident in handling your billing inquiries.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate and have your order confirmation email ready, as it contains essential details such as your order number and purchase date.
Transaction ID: Find the transaction ID associated with your purchase, which is crucial for identifying your order in their system.
Proof of Purchase: If applicable, gather any receipts or proof of purchase documents to validate your claim.
Reasons for Refund: Clearly outline the reasons for requesting the refund, especially if it pertains to product defects or service issues specific to The Still's offerings.
Account Details: If you have an account with The Still, ensure your account details are accessible for verification purposes.
Photos of the Product: If the refund is due to a defective or incorrect product, take clear photos that illustrate the issue.
Return Shipping Label: If applicable, check if you initiated a return and have the return shipping label or instructions ready.
Contact Information: Ensure your current contact information is updated, so The Still can easily reach you regarding your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Gift Card
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from The Still
At The Still, users may have certain rights regarding refunds based on the specific products and services offered, including premium wines and winery experiences. Understanding eligibility for refunds is important for users managing their purchases and experiences.
The following situations are specific to The Still and may qualify for refunds:
Event Cancellations: If a scheduled winery event is canceled by The Still, users may be eligible for a full refund of their ticket price.
Product Defects: If a purchased bottle of wine arrives with damage or defects, users may qualify for a refund or a replacement.
Order Issues: If there is an issue with the order, such as receiving incorrect items, users may be eligible for a refund or exchange.
Subscription Changes: Users who opt for a subscription service may inquire about refund eligibility if they change their subscription tier or cancel within a specified time frame.
Membership Benefits: If a membership that provides exclusive access to products or experiences is not delivered as expected, users might explore eligibility for a refund.
It is recommended for users to review their specific circumstances and reach out to The Still’s support for clarification on their refund rights.
Step-by-Step Process to Request Your The Still Refund Like a Pro
Fill out the contact form with the relevant details:
Include your order number from the email receipt.
In the message box, mention that you are requesting a refund for a subscription that renewed without notice.
Clearly state the reason for the refund request.
Include any details that highlight that the account was unused or not previously active.
Click "Submit" to send your refund request.
Check your email for a response, and be prepared to provide any additional information they may need.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID banner at the top of the screen.
Select Subscriptions.
Find the subscription for The Still and tap on it.
Select Report a Problem or Cancel Subscription.
Choose Request Refund from the menu.
In the explanation, mention that the subscription was renewed without your explicit consent.
Submit your request and await confirmation via email.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three lines) in the upper left corner.
Select Subscriptions.
Find The Still subscription and tap it.
Tap on Manage, then select Report a Problem.
Choose Request a Refund.
In the description, explain that the subscription was renewed unexpectedly.
Submit your request and monitor your email for any updates.
If you purchased through Roku:
Go to Roku.com and sign in to your account.
Navigate to Manage Account.
Select Subscriptions to see your active subscriptions.
Find The Still subscription; click on it.
Look for a link to Request Cancellation (do this before your billing date).
After cancellation, contact Roku support via their Help section.
In your message, note that you wish to request a refund for the most recent transaction and mention that the subscription was renewed without prior notice.
Follow any additional instructions provided by their support team.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to The Still for Refund
Script
Copy
Subject: Refund Request – The Still Account [Your Email]
Dear The Still Customer Service,
I hope this message finds you well.
I am writing to request a refund for my account due to the following billing situation: [describe reason]. The amount I would like to request for refund is [Amount].
I have attached the relevant documentation for your reference, if applicable.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You will receive a notification once your request is reviewed.
In Review
Your refund request is currently being assessed by our team.
It typically takes 3-5 days for our team to finalize your request.
Partially Refunded
A portion of your order has been refunded, usually due to missing items.
Check your email for details on what was refunded and the amount.
Refunded
Your full refund has been processed and should appear in your account shortly.
Please allow 3-5 business days for the amount to reflect in your bank account.
Canceled
Your refund request has been canceled, possibly due to a time limit or policy.
Contact customer support for assistance or clarification on the cancellation.
Completed
The refund process is finished, and no further actions are pending.
You can now enjoy your visit to The Still with confidence. Thank you for your understanding!
Real User Scenarios: When and How Refunds Were Successfully Claimed
At The Still, our customers occasionally seek refunds due to various nuances in their interactions with our products and services. Here are some real user scenarios where refunds were successfully claimed:
Event Cancellation: A customer purchased tickets for a wine tasting event that was unfortunately canceled due to unforeseen circumstances. After reaching out to our customer service team, they provided the necessary details and received a full refund for their tickets, ensuring they felt valued and supported.
Shipping Delay: A customer ordered a selection of wines for a special occasion, but the delivery was delayed beyond the estimated arrival date. Upon contacting The Still, they explained the situation and, after a brief review, received a refund for the shipping costs due to the inconvenience caused.
Subscription Issue: A user realized they had mistakenly signed up for a membership plan that was different from what they intended. They contacted our support before the renewal date, and we promptly honored the request, refunding the recent charge and helping them switch to the correct plan that fit their needs.
Product Return: After trying a new selection of spirits from The Still, a customer found that one of the bottles did not meet their expectations. They reached out to request a return and were able to return the product, receiving a refund as part of our customer satisfaction policy.
The Easiest Way to Get a The Still Refund
If you're frustrated trying to get a refund from The Still—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at The Still can be straightforward with the right approach. Here's how to efficiently monitor your refund process:
Check Email Updates: The Still will send you email notifications regarding your refund status. Keep an eye on your inbox for updates that will provide you with current information on your refund.
Log into Your Account: Visit The Still's website and log into your account. You can check the Order History section to see the status of your refund requests.
Use the Mobile App: If you have The Still's mobile app, you can conveniently track your refund directly from your device by navigating to the billing section.
Account Dashboard Insights: Your Account Dashboard on The Still’s website provides a comprehensive view of all transactions, including an overview of the refund progress. Look for specific notes on pending or completed refunds.
Refund Progress Notifications: The Still might provide updates through in-app notifications. Ensure your notifications are enabled to receive timely alerts about any changes in your refund status.
FAQ
Unfortunately, if you forget to cancel your subscription before the deadline, refunds cannot be issued for the missed period. We recommend reviewing our cancellation policy for specific timing and options, and feel free to reach out to our customer support team for any further assistance.
Refunds typically take about 5 to 7 business days to process, depending on your bank's policies. Once initiated, you should see the funds reflected in your account within this timeframe. If you've not received your refund after 7 days, please reach out to your bank for further assistance.
If you see a charge but do not have an active subscription, please first double-check your account and payment methods for any subscriptions you may have forgotten about. If everything appears correct, contact our customer service team with details of the transaction, and we will investigate the matter for you.
If you are unable to obtain a refund directly from The Still, you might consider reaching out to customer service again for further clarification or assistance. Additionally, escalating your inquiry within their support system may provide you with more resolution options. Reviewing the details of your account and any relevant transactions may also help clarify the situation.
If The Still declines to issue a refund, it's advisable to carefully review their refund policy to understand the specific terms that apply to your situation. You may also consider reaching out to customer support again to seek clarity on your request or check your account details to ensure all relevant information has been provided.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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