We understand that unexpected billing can catch anyone off guard, especially when it comes to subscription renewals. This guide is designed to clarify how refunds work at That'sa Pizza, detailing who qualifies for a refund and providing a straightforward process for requesting your money back. With our easy-to-follow steps, you’ll be well-equipped to navigate the refund process and ensure a smooth experience. Let's help you get the assistance you need.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Locate your order confirmation email from That'sa Pizza for verification purposes.
Transaction ID - Have your unique transaction ID ready, which can be found in your order history.
Payment Method Information - Prepare details of the payment method used, whether it's credit card, debit card, or another method.
Proof of Delivery - If applicable, have any delivery confirmation or photos that show the condition of the pizza upon arrival.
Reason for Refund - Clearly articulate the reason for your refund request, whether it's due to incorrect order, quality issues, or delivery problems.
Your Account Information - Be ready to provide your account details, including the email associated with your That'sa Pizza account.
Time of Order - Note the order date and time for reference during the refund process.
Any Communication - Gather any previous correspondence with customer service related to your order for context.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Cash
Immediate (in-store only)
Gift Card
Varies by card issuer
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from That'sa Pizza
At That'sa Pizza, we aim to ensure customer satisfaction and clarify the eligibility for refunds based on our specific services and products. Refund eligibility may vary based on the nature of your order and the circumstances surrounding it. Below are some scenarios that might qualify for refunds based on our policy:
Order Issues: If you receive an incorrect order, whether it be the wrong size, type of pizza, or sides, you may be eligible for a refund or replacement.
Quality Concerns: In the event that your order does not meet quality expectations due to being improperly prepared (e.g., undercooked or lacking standard ingredients), this may also qualify you for a refund.
Delivery Delays: If your order is significantly delayed beyond the typical delivery timeframe, adjustments or refunds might be considered based on our assessment of the situation.
Promotional Misunderstandings: If there were discrepancies involving promotional offers that were not honored at the time of purchase, this could lead to potential adjustments on your order.
Order Modifications: If a change was made to your order after confirmation and it was not accurately reflected in the final product delivered, this might warrant further review for eligibility of a refund.
To inquire about your specific situation and explore eligibility, please reach out to our customer service team for assistance with your order details.
Step-by-Step Process to Request Your That'sa Pizza Refund Like a Pro
Scroll down to the bottom of the page and click on Contact Us.
Fill out the contact form provided with the following details:
Your full name and email address associated with the account.
A brief description of your issue, specifying that you would like a refund.
Mention any specific circumstances, such as "the subscription renewed without notice".
Submit the form and wait for a confirmation email that your request has been received.
Monitor your email for a response, and be prepared to provide additional information if requested.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Thatsa Pizza subscription in the list and tap on it.
Look for the Report a Problem link and tap it.
Follow the on-screen instructions to request a refund, mentioning that "the subscription renewed without notice" and emphasizing that the account was unused.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find your Thatsa Pizza subscription and tap on it.
Tap on Cancel Subscription if required, then request a refund by:
Clicking on Report a Problem and specifying that you would like a refund.
Mention that the subscription renewed unexpectedly and use phrases like "this was not authorized" if applicable.
If you purchased through Roku:
Go to Roku’s website and log in to your account.
Navigate to the My Account section.
Scroll down to find the Manage Account option.
Locate the Thatsa Pizza subscription and click on Manage Subscription.
Select Request a Refund and complete the form:
Clearly state that "the subscription renewed without notice".
Indicate that you have not used the service since renewal.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to inform you of a billing situation: [describe reason].
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Considering this, I would like to request a refund of [Amount].
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I have attached any relevant documentation for your reference.
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Could you please confirm the status of my request within 3-5 business days?
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Thank you for your attention to this matter.
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Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will receive an update within 1-2 business days about the status of your request.
Processing
Your refund is being processed by our finance team.
This usually takes up to 3-5 business days to complete.
Refunded
Your refund has been successfully issued.
The refund amount will appear in your account within 3-7 business days, depending on your bank.
Partially Refunded
A portion of your order has been refunded.
You will receive the partial refund amount within 3-7 business days.
Canceled
Your refund request has been canceled.
If you still wish to request a refund, please contact customer support.
Completed
Your refund process is fully completed.
You should see the total amount returned in your account.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At That'sa Pizza, providing a delightful dining experience is at the heart of our service. However, we understand that sometimes things don’t go as planned, leading users to seek refunds. Here are some real user scenarios where customers successfully claimed refunds:
Order Issues: A customer placed an order for a large pepperoni pizza and received a vegetarian pizza instead. After contacting customer service to explain the mix-up, they were promptly offered a full refund for the pizza as well as a discount on their next purchase.
Delivery Problems: A user ordered a pizza for a family gathering but it arrived 30 minutes late, causing them to miss the event. They reached out to That'sa Pizza's support team, who quickly issued a refund for the delivery charge as a gesture of goodwill for the inconvenience.
Subscription Service Queries: A satisfied customer realized they needed to adjust their subscription plan after moving to a new neighborhood. They contacted That'sa Pizza’s customer service and received a refund for the remaining balance on their old subscription when switching to a new plan better suited to their location and needs.
Account Management Clarifications: A user noticed an unexpected charge for a pizza subscription service they believed they had canceled. Upon reviewing their account with customer support, they clarified the status and successfully received a refund for the most recent charge as they had not intended to renew their plan.
The Easiest Way to Get a That'sa Pizza Refund
If you're frustrated trying to get a refund from That'sa Pizza—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with That'sa Pizza is a straightforward process. Whether you placed your order through the website or the mobile app, you have multiple ways to keep tabs on your refund progress.
Email Notifications: After you initiate a refund, you will receive email updates. Look out for messages titled "Refund Update"; these will provide you with the current status of your request.
Account Dashboard: Log in to your That'sa Pizza account and navigate to the Order History section. Here, you can view all your past orders, including any refunds. Click on the specific order to see detailed information about its refund status.
Mobile App Alerts: If you have the That'sa Pizza mobile app, check your notifications. The app provides timely updates about your refund status, including whether it's been approved or processed.
Billing Section: Navigate to the Billing section in your account settings. This is where you will find a comprehensive overview of all transactions, including any refunds that are pending or completed.
Customer Support: If you're still unsure about your refund status, you can reach out to That'sa Pizza customer support. They can provide real-time updates and more detailed information to assist you.
FAQ
If you forgot to cancel your order on time, we understand that situations can arise. Unfortunately, we cannot process refunds for orders that have already been confirmed and processed. We encourage you to reach out to our customer service team for further assistance or to discuss your specific circumstances.
Refunds typically take 3 to 5 business days to process, depending on your bank or financial institution. Once the refund is issued, you will receive a confirmation email, and the funds should appear in your account shortly after. If you have any questions about your refund status, feel free to reach out to our customer service team.
If you notice a charge but do not have an active subscription, please check your email for any subscription confirmations or related notifications. If you still have questions or need assistance, contact our customer support team directly through the website, and they will help you verify the charge.
If you are unable to obtain a refund directly from That'sa Pizza, consider reaching out to customer service again for further assistance. You may also explore the option of escalating your inquiry within their support system to ensure your concerns are addressed. Reviewing your account details might help clarify the situation and improve communication with their team.
If That'sa Pizza has declined your refund request, consider reviewing their refund policy for guidance on eligibility and processes. You may also reach out to customer support again for further clarification or assistance with your situation. Additionally, verifying your account details can help ensure all information is correct and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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