Many travelers focus on enjoying their stay and rarely think about billing until an unexpected charge surfaces, such as an automatic subscription renewal. This guide is designed to help you understand how SXC Hotel refunds work, who is eligible for them, and the steps to request your money back quickly and efficiently. Whether you're dealing with a minor billing issue or simply seeking clarity on the refund process, we are here to assist you every step of the way.
What You Should Prepare Before Applying For Refund
Reservation Details: Have your reservation confirmation number ready for quick reference.
Proof of Payment: Gather your payment receipt or statements reflecting the charge from SXC Hotel.
Reasons for Refund: Clearly outline your reasons for requesting a refund, whether due to cancellation, service issues, or booking errors.
Documentation: Prepare any correspondence with customer service regarding your stay, including emails or chat logs.
Identification: Keep a valid ID or membership details if applicable, to verify your identity during the refund process.
Cancellation Policies: Review and understand the hotel’s cancellation policy to ensure your request aligns with their guidelines.
Contact Information: Ensure you have the correct contact details, including the customer service phone number or email address for SXC Hotel.
Account Information: If you booked through a member account, have your account login details ready for any necessary verification.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Debit Card
5-10 working days
PayPal
3-5 working days
Cash
N/A (Refunds processed via check)
Gift Card
Up to 14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SXC Hotel
At SXC Hotel, which operates under the Marriott brand, users have certain rights when it comes to fees and refunds. Given that SXC Hotel provides accommodation services, refund eligibility may arise from various scenarios that impact user experiences. Understanding these scenarios can help users navigate their accounts more effectively.
Cancellation Policies: If a user cancels their reservation within the specified cancellation window, they may qualify for a full refund, depending on the rate type booked. Certain non-refundable rates, however, may not offer this option.
No-Show Situations: In instances where a guest did not arrive for their reservation, standard policies may apply. Depending on the terms agreed upon during booking, users might be eligible for a partial refund if they inform the hotel beforehand.
Reservation Modifications: Users who wish to change their reservation dates may have eligibility for refunds based on the new booking's pricing and availability. Any differences in rates could affect the overall payment.
Service Issues: If there are discrepancies with the quality of services provided during the stay, users may discuss their experiences with customer service, which could lead to compensation or partial refunds depending on the situation at hand.
Promotions and Discounts: If a user booked their stay without taking advantage of available promotions or discounts, they may inquire about the possibility of a refund or adjustment to reflect those rates, particularly if the booking was made recently.
It is important for users to review their specific booking conditions and communicate directly with SXC Hotel regarding any inquiries about refunds or billing clarifications.
Step-by-Step Process to Request Your SXC Hotel Refund Like a Pro
If you purchased through SXC Hotel.com:
Go to the marriott.com/hotels/travel/bosar-ac-hotel-boston-cambridge/ website.
Scroll down to the Customer Service section at the bottom of the page.
Click on Contact Us.
Select Chat with Us or Call Us for immediate assistance.
Explain your situation:
Mention that the service was unused.
State that the subscription renewed without sufficient notice.
Provide any necessary details such as your account number or the transaction ID when requested.
Request the specific amount to be refunded clearly, and ask how long it will take to process.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription for SXC Hotel.
Select Cancel Subscription.
Navigate back to your Subscriptions and select the canceled subscription again.
Scroll down and tap Report a Problem.
Use these messaging tactics:
Add that the account was not used recently.
Express concern about the subscription renewing without a reminder.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile Icon in the top right corner.
Select Payments & Subscriptions.
Tap Subscriptions.
Find your SXC Hotel subscription.
Select Cancel Subscription.
Return to Subscriptions and select the canceled subscription.
Tap on Request a Refund.
In your message:
State the account has been unused.
Mention the subscription was renewed unexpectedly.
If you purchased through Roku:
Go to the Roku website and log into your account.
Click on Manage Account.
Select Subscriptions.
Find your SXC Hotel subscription and select it.
Click on Cancel Subscription.
After canceling, look for an option to submit a Refund Request.
When messaging Roku:
Indicate that the service was not in use.
Advise that there was no notification before the renewal.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to SXC Hotel for Refund
Script
Copy
Subject: Refund Request – SXC Hotel Account [Your Email]
Dear SXC Hotel Team,
I hope this message finds you well.
I am writing to address a billing situation that occurred on [Billing Date]. [describe reason]
I would like to request a refund of [Amount]. I have attached relevant documentation for your reference.
Could you please confirm receipt of this request and provide an update within 3-5 business days? Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is yet to be processed.
Your request is being reviewed. Allow up to 3 business days for processing.
Processing
Your refund is currently under review by our accounting team.
We are working on your request and will update you shortly. This might take 3-5 business days.
Refunded
Your refund has been successfully processed.
The amount will be credited back to your payment method within 5-7 business days.
Partially Refunded
A portion of your refund request has been processed.
You will see a partial credit on your statement. Please check your email for details.
Completed
Your refund process is complete.
Thank you for your patience. The refund amount should be visible in your account.
Canceled
Your refund request has been canceled and will not be processed.
If you need further assistance, please contact our customer service.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At SXC Hotel, guests occasionally find themselves needing to navigate the refund process for various reasons. Here are some realistic scenarios where guests successfully claimed refunds:
Reservation Change Due to Travel Restrictions: A guest initially booked a stay during a peak season but later learned that travel restrictions would prevent them from arriving. Upon contacting SXC Hotel’s customer service, the guest explained their situation and received a full refund due to the unforeseen changes affecting their travel plans.
Room Upgrade Charge Clarification: After checking out, a guest noticed an unexpected charge for a room upgrade they believed was included in their original booking. After reaching out to the SXC Hotel team with their reservation details, the guest provided clarification and was pleased to receive a refund for the upgrade charge.
Reservation Adjustment for Overlapping Dates: A family accidentally double-booked their stay at SXC Hotel for overlapping dates. Upon realizing the mistake, they contacted the hotel’s support, and after reviewing the situation, they successfully received a refund for one of the reservations without any issues.
Issue with Amenities During Stay: A guest reported that some amenities promised during their stay, such as complimentary breakfast, were not available due to unforeseen circumstances. After providing feedback to the hotel management following their stay, they were refunded a portion of their bill to address the inconvenience.
The Easiest Way to Get a SXC Hotel Refund
If you're frustrated trying to get a refund from SXC Hotel—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with SXC Hotel is straightforward and designed to keep you informed throughout the process. Here are some efficient ways to stay updated on your refund:
Check Your Email: SXC Hotel sends out email notifications regarding your refund updates. Keep an eye on your inbox for messages related to your refund request, as these emails will provide important information about the status and expected timeline.
Use the SXC Hotel Mobile App: If you have the SXC Hotel app installed on your device, you can check the status of your refund directly from there. Navigate to the 'Reservations' section, where you'll find detailed updates on pending refunds.
Visit Your Account Dashboard: Log into your SXC Hotel account on the official website and navigate to the 'Billing' section. Here, you'll see a comprehensive overview of your refund status along with any relevant details.
Track Refund Progress: In the 'Order History' tab of your account settings, you will find specific information regarding the progression of your refund. SXC Hotel updates this section as your refund moves through various stages.
Contact Customer Support: If you have any inquiries or need clarity on your refund status, reach out to SXC Hotel’s customer support. They can provide real-time updates and assist in resolving any issues you may encounter.
FAQ
If you forget to cancel your reservation on time, the SXC Hotel's cancellation policy typically means that a refund may not be possible. It’s always a good idea to review the specific terms of your booking and contact the hotel directly to discuss your situation, as they may offer solutions or exceptions on a case-by-case basis.
Refund processing times can vary depending on your bank or credit card provider. Generally, it takes 5 to 7 business days for the refund to appear in your account after it has been processed by SXC Hotel. Some banks may take longer, so it's advisable to check with them if you don’t see the refund within that timeframe.
If you see a charge but do not have an active subscription, please first check your account details to confirm your subscription status. If everything appears correct and the charge still seems unexpected, contact our customer service team for assistance. They can help clarify any discrepancies and guide you through any necessary steps.
If you are unable to obtain a refund directly from SXC Hotel, consider reaching out to their customer service again for further assistance. You may also escalate your inquiry within their support system for a more comprehensive review of your situation. Additionally, ensure that all relevant account details are accurate and up to date, as this may facilitate the resolution process.
If SXC Hotel is unable to issue a refund, you may want to review their refund policy for specific terms that apply to your situation. Additionally, consider reaching out to their customer support team again for further clarification or assistance. You can also check your account details to ensure all information is accurate and up to date.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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