Many users tend to overlook billing details until an unexpected charge catches their attention—often related to automatic subscriptions. This guide is designed to clarify how Son-Son's refund process works, who qualifies for a refund, and the straightforward steps to efficiently request your money back. Whether you're navigating through a recent charge or simply seeking to understand the policy better, we’re here to assist you every step of the way.
What You Should Prepare Before Applying For Refund
Order Number: Have your unique order number handy, which can be found in your confirmation email.
Transaction ID: Locate the transaction ID associated with your purchase for easier tracking.
Receipt/Invoice: Gather a copy of the receipt or invoice that accompanied your order to provide proof of purchase.
Date of Purchase: Note the date when the purchase was made, as refunds may have time limitations.
Reason for Refund: Prepare a clear and concise explanation for why you are requesting a refund.
Photo Evidence: If applicable, take photos of the product to support your refund request, particularly if the item was defective or damaged.
Account Information: Ensure that you have your account details ready, including email and any other identifying information used when making the purchase.
Shipping Information: Provide any relevant details regarding shipping if necessary, especially for returns.
Contact Information: Make sure your current contact information is accurate for correspondence regarding the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Cash on Delivery
No refunds
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Son-Son
At Son-Son, customers are entitled to certain rights regarding their purchases, particularly when it comes to refunds. Understanding your eligibility for a refund is essential, especially given the specific nature of the products offered, which include a range of liquor and related goods. Below are scenarios where you may qualify for a refund, ensuring you are informed about your options.
Damaged Goods: If your order arrives with visible damage or defects, you may be eligible for a refund upon providing appropriate documentation and evidence of the condition.
Incorrect Orders: If you received an order that does not match what was originally purchased—such as the wrong type or quantity of liquor—you might be eligible for a refund.
Product Quality Issues: In instances where the product does not meet quality expectations—such as an expired item—you may qualify for a refund if reported within a specified timeframe.
Shipping Issues: If your order experiences significant delays or fails to reach you, leading to an incongruence with delivery expectations, you may inquire about a refund.
Each of these situations is assessed based on your specific order and how it aligns with Son-Son’s customer service policies. For any inquiries regarding your eligibility, it's advisable to consult the customer service team directly for assistance tailored to your circumstances.
Step-by-Step Process to Request Your Son-Son Refund Like a Pro
If you purchased through Son-Son.com:
Visit the Son-Son website and log into your account.
Navigate to the ‘Account’ section located at the top right corner of the page.
Click on ‘Orders’ to view your purchase history.
Select the order associated with your membership or subscription.
Look for the ‘Request Refund’ option next to the relevant order.
Fill out the refund request form, including:
Details of the transaction you wish to dispute.
A short message mentioning that the subscription renewed without notice.
State that your account was unused during the billing period.
Submit the refund request and keep an eye on your email for confirmation or follow-up.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the settings menu.
Select Subscriptions.
Find your Son-Son subscription in the list and tap on it.
Select Report a Problem on the subscription page.
Choose Request a Refund from the options provided.
In the message, mention that the subscription renewed without notification.
Emphasize if the account has been unused for an extended period.
Submit your report and check your email for responses.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Tap on Account and then Purchase History.
Locate the Son-Son transaction from the list.
Tap on the order and select Refund.
Fill out the refund request, mentioning that the subscription renewed unexpectedly.
Indicate your account was not actively used during the billing period.
Submit the refund request and monitor your email for updates.
If you purchased through Roku:
Access your Roku device and navigate to the Home screen.
Scroll down to Settings and select it.
Go to Billing Information or Manage Subscriptions.
Locate your Son-Son subscription.
Select Cancel Subscription and confirm the cancellation.
After cancellation, visit Roku's support page to request a refund.
In your refund message, mention that the subscription renewed without warning.
State that you have not utilized the account recently.
Submit your request and check back for any responses.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation that has occurred. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
I would appreciate confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
Please allow 1-2 business days for your refund request to be reviewed by our team.
Processing
Your refund is currently being processed by our financial team.
You will receive an update within 3-5 business days as we finalize your refund.
Refunded
Your refund has been completed, and the funds have been returned to your account.
Check your account to confirm receipt; it may take 3-7 business days to show up.
Partially Refunded
A portion of your refund has been processed; the remaining amount is under review.
Check your account for the partial refund; contact us for details on the remaining amount.
Completed
Your refund process has been finalized successfully.
All refund transactions are complete; no further action is required.
Canceled
Your refund request has been canceled, either by you or our team.
If this was a mistake, please reach out to us to initiate a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Son-Son, various user scenarios showcase the seamless handling of refunds, ensuring customer satisfaction while maintaining transparency in account management. Below are a few instances where customers successfully claimed refunds:
Order Cancellation Due to Event Rescheduling: A customer who had pre-purchased a limited edition wine bottle for an upcoming event found out the event was rescheduled. The user contacted Son-Son's support team and, after verifying the cancellation, received a full refund for the purchase, allowing them to manage their finances without stress.
Incorrect Item Shipped: A user ordered a specific type of whiskey but received the wrong variant instead. Upon reaching out to Son-Son's customer service, they provided a photo of the received item, and Son-Son promptly issued a refund for the original order, ensuring the customer felt valued and satisfied.
Delivery Delay for a Special Occasion: A customer had placed a time-sensitive order for a birthday celebration, but due to unexpected shipping delays, the order did not arrive on time. Contacting Son-Son's support, the user was able to discuss the situation, and as a gesture of goodwill, received a full refund while being offered an option to reorder with expedited shipping at a discounted rate.
Subscription Service Adjustment: A user had subscribed to a monthly curated liquor box but decided to change their subscription plan to a less frequent delivery schedule. After reaching out to Son-Son with their request, they received a refund for the recent charge and were seamlessly transitioned to the new plan, enabling them to enjoy the service in a manner that suited their needs better.
The Easiest Way to Get a Son-Son Refund
If you're frustrated trying to get a refund from Son-Son—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Son-Son is straightforward and efficient. To ensure you stay informed about your return, follow these merchant-specific tips:
Check Your Email Regularly: Son-Son promptly sends email notifications concerning your refund status. Look for subject lines that include "Refund Update" to get the latest information. These emails will outline the current progress of your refund.
Utilize the Son-Son App: If you have the Son-Son mobile app, it’s a convenient way to track your refunds. Simply open the app, navigate to your account, and select the ‘Orders’ section where you can view detailed status updates for each order.
Visit Your Account Dashboard: Log in to the Son-Son website and head to your account dashboard. Within the ‘Order History’ section, you can find a specific entry for your refund that includes detailed updates on its processing stage.
Billing Section Insights: Check the ‘Billing’ section of your account for any updates or changes in your payment status. This area often reflects real-time adjustments related to your refunds.
Customer Support Assistance: If you haven't received updates via email or your account dashboard, reach out to Son-Son’s customer support through their contact page. Provide your order details to get precise information about your refund status.
FAQ
Refunds for subscriptions or orders where cancellation was not completed on time can be challenging. It’s generally recommended to review our refund policy for specific guidelines, as each situation may vary. If you're unsure, feel free to contact our customer support team for assistance.
Refunds generally take 3 to 5 business days to process once initiated. However, the time it takes for the funds to reflect in your account may vary depending on your bank or credit card provider.
If you see a charge but do not have an active subscription, please first check your account details on our website to confirm your current subscription status. If you still believe there is an error, contact our customer service team through the support page for assistance, and be ready to provide relevant details about the charge for a quicker resolution.
If you are unable to obtain a refund directly from Son-Son, consider reaching out to customer service again for further assistance. Additionally, you may explore escalating your request within the support system or reviewing your account details for any updates or additional options available to you.
If Son-Son refuses to issue a refund, we recommend reviewing our refund policy for any relevant details that might clarify the situation. Additionally, you can reach out to our customer support team again for further assistance, or check your account details to ensure all information is accurate. We aim to resolve all inquiries to your satisfaction.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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