Navigating the world of billing and refunds can often be overlooked until an unexpected charge catches our attention. At Simply Soups & A Little More, we understand that knowing how refunds work is essential for our valued customers. This guide will walk you through the refund process, clarify who is eligible, and outline the straightforward steps to request your money back quickly and efficiently. We're here to ensure you have a smooth and satisfying experience with our service.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Retrieve the email confirmation you received when placing your order, as it contains essential details.
Transaction ID: Note down the unique transaction ID located in your order confirmation for quick reference.
Date of Purchase: Have the exact date you placed your order ready to assist in processing your refund.
Itemized Receipt: Provide a detailed receipt listing each item purchased, especially if you are returning specific soups or products.
Reason for Refund: Prepare a clear explanation for your refund request, whether it's due to quality issues, food allergies, or incorrect items received.
Unused Products: Ensure that any products you are returning are unopened or unused to comply with Simply Soups' refund policy.
Account Information: If applicable, include your account login details that are associated with your order for account verification.
Contact Information: Be ready to provide your phone number and email address for any follow-up communications regarding your refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Gift Card
Immediate to 2 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Simply Soups & A Little More
At Simply Soups & A Little More, customers enjoy a range of delicious soups and related offerings, and it’s important for users to understand their rights regarding refunds. Eligibility for refunds generally revolves around specific scenarios related to product quality, delivery issues, and subscription services.
Product Quality Concerns: If a customer receives a soup product that does not meet the expected quality standards—such as being spoiled or not as described—they may qualify for a refund.
Delivery Issues: In instances where a delivery delay occurs that significantly impacts the usability of the product, customers might be eligible for a refund for that specific order.
Subscription Modifications: Customers who subscribe to regular deliveries of soups may inquire about refund options if they wish to modify or cancel future subscriptions, depending on their account management preferences.
Incorrect Orders: If an order is mistakenly filled with the wrong products, customers may be eligible for a refund or a replacement based on their request.
Account Management Queries: Customers may reach out regarding any uncertainties in their orders or account statuses that may impact their payments or expected deliveries.
Understanding these circumstances can help customers navigate their options with Simply Soups & A Little More effectively.
Step-by-Step Process to Request Your Simply Soups & A Little More Refund Like a Pro
If you purchased through Simply Soups & A Little More.com:
Visit the Simply Soups & A Little More website.
Scroll to the bottom of the homepage and click on the 'Contact Us' link.
Choose the 'Membership Refund' option from the dropdown menu.
Fill out the provided form with your details including:
Your full name
Email address associated with the account
Order number (if applicable)
A brief description of your reason for the refund request, such as:
"The subscription renewed without notice."
"My account has been unused and is no longer needed."
Submit the form and wait for a confirmation email regarding your refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions from the menu.
Locate and tap on the Simply Soups & A Little More subscription.
Scroll down and select Report a Problem.
Choose the reason for the refund, focusing on:
"I didn’t authorize this renewal."
"The app hasn’t been used in a while."
Follow the prompts to complete your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions from the list.
Find and select your Simply Soups & A Little More subscription.
Tap on Manage and then Report a Problem.
Indicate your reason for the refund by selecting:
"The subscription renewed without my approval."
"I haven't used the subscription in some time."
Submit your request and check for a confirmation email.
If you purchased through Roku:
Visit Roku's official website and log in to your account.
Go to the Manage Account section.
Locate the Simply Soups & A Little More subscription under My Subscriptions.
Click on +More next to the subscription details.
Select Report a Problem for the subscription.
Use messaging along the lines of:
"The subscription auto-renewed unexpectedly."
"The account hasn’t been utilized for some time."
Complete the refund request process as instructed.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Simply Soups & A Little More for Refund
Script
Copy
Subject: Refund Request – Simply Soups & A Little More Account [Your Email]
Dear Simply Soups & A Little More Team,
I hope this message finds you well.
On [Billing Date], [describe reason].
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find any relevant documentation for your review.
I kindly request confirmation of the status of my refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is under review and has not yet been processed.
We are reviewing your request; please allow up to 3 business days for updates.
Processing
Your refund is currently being processed by our finance team.
Your funds should be returned to your account within 5-7 business days.
Refunded
The refund has been successfully processed and completed.
You should see the refund reflected in your account shortly, typically within 1-3 business days.
Partially Refunded
A portion of your order has been refunded.
Specific items from your order have been refunded; check your email for details on which items.
Canceled
The refund request was canceled, either by you or due to policy restrictions.
If you believe this is an error, please contact our support team for further assistance.
Completed
Your refund request has been completed, and all related actions have been finalized.
Your order is now resolved; thank you for your understanding!
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Simply Soups & A Little More, customers may find themselves needing to navigate various account situations that lead to successful refund claims. Here are a few real user scenarios that illustrate how users effectively managed these circumstances:
Subscription Renewal Confusion: A customer realized they had overlooked the upcoming renewal date for their monthly soup subscription. After reaching out to customer service for clarification on their charges, they were able to receive a full refund after confirming their intention to cancel the renewal.
Change of Delivery Address: A customer moved locations and accidentally missed the deadline to update their delivery address. When the soup order arrived at the old address, the customer contacted Simply Soups & A Little More. They received a prompt refund and assistance in updating their address for future deliveries.
Order Modification Request: After placing an online order for several soups, a customer realized they had selected an incorrect variety. By contacting customer support and explaining the situation, they were able to isssue a refund for the incorrect item and place a new order for their preferred selection.
Billing Clarification: A customer noticed an unusual charge on their account related to their subscription tier. Upon reaching out to customer service, they were informed about an adjustment that had been made to their plan. After discussing their preferences, the team issued a refund for the difference, ensuring the customer understood their subscription benefits.
The Easiest Way to Get a Simply Soups & A Little More Refund
If you're frustrated trying to get a refund from Simply Soups & A Little More—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Simply Soups & A Little More is straightforward and efficient. By following these specific steps, you can stay informed about the progress of your refund without any hassle.
Email Updates: Simply Soups & A Little More sends automated email updates regarding your refund status. Be sure to check your inbox for messages titled "Refund Update" which will detail the current status of your request.
Account Dashboard: Log into your account on simplysoupsaudubon.com and navigate to the Order History section. Here, you can find recent purchases and their corresponding refund statuses.
In-App Notifications: If you use our mobile app, make sure to enable notifications. You will receive instant updates about your refund status directly through the app, allowing you to track progress on-the-go.
Order Tracking: Within the Billing section of your account settings, you can access detailed information about all transactions, including any initiated refunds and their processing times.
Customer Support: For more specific inquiries or if you need further assistance, our customer support team can provide updates on your refund status. Feel free to reach out via our website’s customer service chat feature.
FAQ
Refunds for subscriptions at Simply Soups & A Little More are generally not issued if a cancellation is not made by the designated deadline. We recommend reviewing the terms of service for specific cancellation policies. If you have any questions, our customer support team is here to help clarify your options.
Refunds from Simply Soups & A Little More typically take 5-7 business days to process after your request has been approved. The exact timing may vary depending on your bank or payment provider, so please allow for additional time for the refund to appear in your account.
If you see a charge but do not have an active subscription, please first check your account for any previous subscription details or orders. If you still believe the charge is incorrect, reach out to our customer service team via the contact information on our website for assistance in resolving the matter.
If you are unable to secure a refund directly, consider reaching out to Simply Soups & A Little More's customer service again for further assistance. You may also explore escalating your request within their support system for additional review. Additionally, reviewing your account details may help clarify any potential options available to you.
If Simply Soups & A Little More is unable to issue a refund, you can review their refund policy for clarity on their terms. Additionally, consider reaching out to customer support again for further assistance or to address any specific concerns. It's also helpful to double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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