Billing can often be an afterthought until an unexpected charge catches our attention—perhaps due to an automatic subscription renewal. This guide aims to clarify how refunds work with Put This On, detailing eligibility criteria and the straightforward steps you need to follow to request your money back quickly and efficiently. With clear instructions and helpful tips, you’ll find navigating the refund process easy and stress-free.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate the original order confirmation email sent to you. This will contain essential details such as your order number and purchase date.
Transaction ID: Have your transaction ID ready, which can typically be found in your order summary or through your account on the website.
Account Details: Ensure you have your account login information accessible, as you may need to log into your account to submit your refund request.
Proof of Payment: Gather any receipts or proof of payment that show the transaction was completed.
Reason for Refund: Clearly outline the reason for requesting the refund, whether it’s due to a sizing issue, defective product, or dissatisfaction with the service.
Photographic Evidence: If applicable, take photos of the product in question to support your claim, especially if it’s damaged or defective.
Return Shipping Information: If you are required to send the item back, have details for return shipping, including costs and return address.
Customer Support Correspondence: If you have already contacted customer support regarding the issue, take note of any case numbers or emails you’ve exchanged.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Amazon Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from put this on
At Put This On, we strive to provide our customers with satisfying experiences and high-quality products. Understanding the eligibility for refunds is essential for managing your account and ensuring that your purchases meet your expectations. Here are some specific situations that may qualify for a refund or adjustment related to your orders:
Order Damages or Defects: If you receive a product that is damaged or defective upon arrival, you may be eligible for a refund or a replacement product.
Incorrect Item Sent: In the event that an item sent to you does not match your order, you could qualify for a refund or the correct product to be sent to you.
Subscription Cancellation: If you have canceled a subscription service, adjustments may apply based on the terms of your subscription and the timing of your cancellation relative to billing cycles.
Change of Mind within Policy Guidelines: Some products may have a return policy that allows for refunds for a limited time after purchase, provided they are in original condition and returned according to guidelines.
Account Management Issues: If there are any discrepancies in your account that affect billing or service, these can be reviewed for possible resolutions that might include adjustments or refunds.
For detailed guidance specific to your situation or to initiate a request, please refer to the Put This On customer service resources or your account management tools.
Step-by-Step Process to Request Your put this on Refund Like a Pro
If you purchased through putthison.com:
Log in to your account on putthison.com.
Navigate to the Account Settings section.
Select Billing from the menu.
Locate the Refund Request option.
Fill out the refund request form, ensuring to include relevant details such as:
A brief statement that the subscription renewed without notice.
Clarification that your account remained unused for the last billing period.
Submit the form and keep an eye on your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find Put This On in the list and tap on it.
Scroll down and tap Report a Problem.
Select the issue from the options, preferably noting that the subscription renewed without notice.
Submit your request detailing usage concerns or lack of notice.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) on the top left.
Select Subscriptions.
Find and select Put This On.
Tap Cancel Subscription and then choose Request a Refund.
Provide a brief explanation mentioning that you did not use the subscription and that it renewed without notice.
Submit your refund request.
If you purchased through Roku:
Sign in to your Roku account on the website.
Navigate to the Manage Account section.
Click on Subscriptions.
Locate Put This On in your list of subscriptions.
Click on the Cancel Subscription button.
On the cancellation screen, mention that you wish to request a refund for the recent renewal.
Submit your request and monitor your email for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to put this on for Refund
Script
Copy
Subject: Refund Request – put this on Account [Your Email]
Dear put this on Team,
I hope this message finds you well.
I would like to request a refund for the amount of [Amount] due to [describe reason].
I have attached any necessary documentation regarding this matter for your reference.
I kindly request confirmation of this refund request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted, but it has not yet been processed.
Your request is being reviewed. Please allow up to 3 business days for processing.
Processing
Your refund is currently being processed by our team.
You will receive a confirmation email once your refund has been completed.
Refunded
The full amount of your order has been refunded.
You can expect to see the funds returned to your account within 5-7 business days.
Partially Refunded
A portion of your order has been refunded.
You will receive a notification with details about the refunded amount and the remaining balance.
Completed
Your refund process has been finalized.
You're all set! Check your account for the refunded amount.
Canceled
Your refund request has been canceled.
If this was an error, you may need to submit a new refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Put This On, we strive to provide our users with seamless experiences, but sometimes situations arise that require clarification or adjustments to billing. Here are a few real user scenarios where refunds were successfully claimed:
Subscription Overlap: A user noticed they were charged for two overlapping subscription plans due to a plan change they made mid-cycle. After reaching out to customer service, they were able to get clarity on their billing cycle and successfully received a refund for the extra charge.
Order Return Process: A customer ordered a tie that didn't match their expectations. Following Put This On's straightforward return procedure, they returned the item promptly and received their refund within days after the return was processed.
Account Accessibility Issue: A user experienced difficulties accessing their account for an extended period. After resolving their issues through the support team, they were provided a goodwill refund for the inconvenience.
Incorrect Billing Notification: A user received an unexpected notification about an upcoming renewal charge. After logging in, they realized they had multiple accounts leading to confusion. They contacted customer service and received a refund on the charge for the account they intended to cancel.
The Easiest Way to Get a put this on Refund
If you're frustrated trying to get a refund from put this on—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Put This On is straightforward and efficient. Here are specific ways to stay updated on your refund progress:
Check Your Email: Put This On sends email notifications regarding your refund status. Make sure to check your inbox and spam folder for updates. Look for emails that specify refund approvals, declines, or processing times.
Utilize the Mobile App: If you have the Put This On app, you can easily track your refund status in real-time. Navigate to the 'Orders' section, where you’ll find detailed information about pending refunds.
Visit Your Account Dashboard: Log into your account on the Put This On website, and head over to the 'Order History' section. Here, you can view the status of all your transactions, including any refunds that have been initiated.
Billing Section Insights: For a comprehensive overview, check the 'Billing' section within your account settings. This area outlines all financial transactions, ensuring you can track the lifecycle of your refund.
Refund Progress Indicators: When a refund is in process, Put This On may provide progress indicators like 'Refund Requested,' 'Refund Approved,' or 'Refund Completed' in your account history, giving you clarity on where things stand.
FAQ
If you forgot to cancel your subscription on time, refunds may not be available for the recent charges. It's best to reach out to customer support directly to discuss your situation, as they can provide specific guidance and options that may be available to you.
Refund processing times can vary based on your bank or credit card provider, but typically it takes around 5 to 10 business days for the refund to appear in your account after it has been processed by us. Please keep in mind that weekends and holidays may affect these timelines.
If you see a charge but don't have an active subscription, please check your account for any previous subscriptions or trials that may have ended. If you still need assistance, reach out to our customer support team with details of the charge for further clarification.
If you are unable to obtain a refund directly from Put This On, consider reaching out to their customer service team again for further assistance. Additionally, you can escalate your inquiry within their support system to ensure it receives the appropriate attention. Reviewing your account details may also provide clarity on your specific situation.
If Put This On declines your refund request, it may be helpful to carefully review their refund policy to ensure that your situation aligns with their guidelines. You can also try reaching out to their support team for further clarification or to discuss your concerns in more detail. Additionally, checking your account details for any relevant terms might provide further insights on available options.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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