Billing matters can often go unnoticed until an unexpected charge catches you off guard, especially with automatic subscription renewals. This guide is designed to clarify how refunds work at Performance Health & Fitness, detailing eligibility criteria and providing clear steps for requesting your money back swiftly and easily. Whether you have questions about your subscription or need a refund, we are here to help you navigate the process.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Ensure you have the original order confirmation email detailing your purchase from Performance Health & Fitness.
Transaction ID: Locate the transaction ID associated with your payment, often found in your receipt or order history.
Service/Product Details: Be ready to specify the service or product you are requesting a refund for, including any specific dates of use.
Account Information: Gather your account username or email linked to your Performance Health & Fitness account for identification purposes.
Refund Reason: Clearly outline the reason for your refund request, whether it's dissatisfaction with the service, billing errors, or another issue.
Supporting Documentation: Include any relevant proof like screenshots, emails, or chat logs that support your case.
Refund Policy Review: Familiarize yourself with the refund policy outlined on their website to ensure your request aligns with their terms.
Contact Information: Have your contact details ready in case they need to reach you for further information or clarification.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Performance Health & Fitness
At Performance Health & Fitness, users have specific rights regarding their subscription and service usage, which impact refund eligibility. The company offers a range of fitness programs and personal training services that are designed to improve health and well-being. As with any subscription or service-based model, there are certain scenarios under which users may be eligible for a refund, primarily based on their usage and account management.
The following situations are particularly relevant to users of Performance Health & Fitness and may qualify for refunds:
Subscription Cancellation: If a user cancels their subscription within the stipulated time frame as outlined in their agreement, they may qualify for a refund for any unused service periods.
Service Disruption: In instances where a service has been significantly disrupted or unavailable, users might be eligible for a refund for that specific period of time.
Billing Errors: In the event a user identifies a discrepancy with their billing amount, this situation may warrant a review for possible refund eligibility.
Product Returns: If a physical product purchased from Performance Health & Fitness does not meet user expectations or is defective, it may be eligible for return and refund according to the return policy.
Program Satisfaction Guarantees: If a user participates in a program with a satisfaction guarantee and finds themselves unsatisfied after the initial sessions, they may inquire about a refund based on the specific terms of that guarantee.
It is always advisable for users to review their specific subscription agreements and any applicable policies to understand their eligibility for refunds fully. For further clarification, users are encouraged to reach out to Performance Health & Fitness customer support.
Step-by-Step Process to Request Your Performance Health & Fitness Refund Like a Pro
If you purchased through Performance Health & Fitness.com:
Visit the Performance Health & Fitness website and log into your account.
Navigate to the Account Settings section.
Locate the Billing or Subscription tab.
Find the Recent Transactions or Payment History section.
Identify the transaction related to your membership or subscription.
Click on Request Refund next to the relevant transaction.
In your message, mention that the subscription renewed without prior notice.
Submit the request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate your Performance Health & Fitness subscription.
Tap on Cancel Subscription to stop future billing.
Go to the App Store and scroll down to tap on Report a Problem.
Find the corresponding subscription purchase and choose Request a Refund.
In your message, emphasize that you did not use the account or services during the last billing cycle.
Follow the prompts to complete the request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) in the top left corner.
Select Subscriptions.
Locate and tap on your Performance Health & Fitness subscription.
Tap Cancel Subscription to stop future charges.
To request a refund, open the Google Play website on a browser.
Go to Account and find your purchase under Order History.
Click on Report a Problem beside the relevant purchase.
In your message, mention that you were charged for a service you didn’t use recently.
Complete the form and submit your request.
If you purchased through Roku:
Access your Roku account via a web browser.
Go to the Subscriptions section.
Review your subscriptions and find Performance Health & Fitness.
Click on Manage Subscription.
Select the option to Cancel Subscription.
For a refund request, navigate to the Roku Support page.
Look for the Contact Us option and fill out the form.
In your message, highlight that you did not receive notifications about renewals.
Submit your request and await a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Performance Health & Fitness for Refund
I am writing to address a billing situation related to my account. [describe reason]
As such, I would like to request a refund in the amount of [Amount].
Please find attached relevant documentation for your reference, if applicable.
I would appreciate your confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this request.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
Your request will be reviewed within 3-5 business days.
Processing
Your refund is currently being processed by our team.
You can expect your refund to be completed within 5-7 business days.
Refunded
Your refund has been successfully completed and funds returned.
Check your account for the refunded amount within 3-5 business days.
Partially Refunded
A portion of your payment has been refunded.
The remaining balance will remain on your account or can be used for future services.
Completed
The refund process is fully completed and finalized.
All actions are complete, and your account is updated.
Cancelled
Your refund request has been cancelled by either your choice or store policy.
Please contact support if you wish to re-initiate the refund process.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Performance Health & Fitness, many users have successfully navigated refund situations related to their fitness programs and subscriptions. Here are some real user scenarios:
Subscription Overlap: A user planned to switch from a monthly to a quarterly subscription for personal training sessions but accidentally maintained both subscriptions. Once they realized the overlap, they contacted customer service and received a prompt refund for the monthly charge after verifying their updated plan.
Class Cancellation: A participant registered for a group fitness class that was unexpectedly canceled. After reaching out to Performance Health & Fitness, they were issued a full refund for the class fee, ensuring no disruption in their fitness journey.
Equipment Return: A customer purchased a resistance band set that was mistakenly sent in the wrong size. Upon notifying the customer service team, they arranged for an easy return and processed a full refund as soon as the item was shipped back, allowing the user to re-select the correct size without hassle.
Billing Inquiry: A user noticed a charge for a special offers program that they did not intend to enroll in. After contacting support for clarification, the agent confirmed the user's preferences and promptly processed a refund, ensuring the account reflected the intended subscription level.
The Easiest Way to Get a Performance Health & Fitness Refund
If you're frustrated trying to get a refund from Performance Health & Fitness—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Performance Health & Fitness is designed to be straightforward and user-friendly. Here are some efficient ways to keep tabs on your refund progress:
Email Notifications: Keep an eye on your email inbox. Performance Health & Fitness sends out refund updates via email, including confirmation when your refund is initiated and any changes to its status.
Account Dashboard: Log in to your account on the Performance Health & Fitness website. Navigate to the Order History section, where you can find detailed information about all your purchases, including the status of your refunds.
Mobile App Alerts: If you use the Performance Health & Fitness mobile app, check the Notifications tab. The app provides real-time updates about your refund status directly on your device.
Billing Section: Within your account settings, visit the Billing section. It lists all transactions along with their statuses, allowing you to check the current progress of your refund easily.
Customer Support: If you're unsure about your refund, you can always reach out through the customer support feature on the website or app. They can provide specific updates and clarify any uncertainties regarding your refund.
FAQ
We understand that life can get busy, and forgetting to cancel your subscription can happen. Unfortunately, we are unable to offer refunds for missed cancellation deadlines, as our policy prioritizes clear timelines for cancellation. We recommend reviewing our terms for future subscriptions to stay informed about important dates.
Refunds typically take 5 to 10 business days to process, depending on your financial institution's policies. Once the refund is initiated, you should see the funds reflected in your account shortly thereafter. Please keep in mind that processing times can vary, so it's always good to check with your bank for specific updates.
If you see a charge but do not have an active subscription, please check your email for any previous communication regarding a trial period or promotional access that may have converted into a paid plan. If you still believe the charge is incorrect, reach out to our customer support team with your billing details for further assistance.
If you're unable to obtain a refund directly from Performance Health & Fitness, consider reaching out to their customer service again for further assistance. You may also explore the possibility of escalating your inquiry within their support system. Additionally, reviewing your account details may provide more clarity on your situation.
If Performance Health & Fitness is unable to process your refund request, you may want to review their refund policy for any specific conditions or time frames that may have been overlooked. Additionally, reaching out to their customer support team again can provide further clarity or alternative resolutions. Checking your account details or any communications related to your purchase may also help in understanding the situation better.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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