How to Get a Fortis Refund

• Account Information: Gather your Fortis account number and any related login credentials.
• Transaction ID: Locate the specific transaction ID associated with your payment for the course or service.
• Proof of Payment: Prepare a copy of your receipt or bank statement showing the charge from Fortis.
• Enrollment Documentation: Have your enrollment form or any correspondence regarding your enrollment handy.
• Refund Request Form: Ensure you have filled out Fortis’s official refund request form, if applicable.
• Reason for Refund: Write a clear explanation for your request, including any relevant circumstances surrounding your need for a refund.
• Course Materials: If applicable, be ready to return any course materials or textbooks received.
• Contact History: Compile any email or chat communication with Fortis support related to your refund inquiry.

*Working days are Monday to Friday, and don't include public holidays.

At Fortis, we strive to provide a supportive educational experience for our students. Understanding your rights and eligibility for refunds is essential for effective account management. Refund eligibility may depend on several specific scenarios related to the type of educational programs and services offered. Below are situations that might qualify for a refund at Fortis:

• Cancellations During the Cancellation Period: If you decide to cancel your enrollment within the designated cancellation period outlined in your enrollment agreement, you may be eligible for a refund of any tuition or fees paid.
• Program Changes: Should your program be modified or discontinued, you could be eligible for a refund of payments made for that program.
• Withdrawal Due to Extenuating Circumstances: In the event of unforeseen circumstances, such as medical issues, that require you to withdraw from your program, you may qualify for a refund based on your situation. Documentation may be required.
• Overpayment Situations: If you have made a payment that exceeds your total tuition and fees, this may lead to eligibility for a refund of the excess amount paid.

We encourage students to review their enrollment agreements and reach out to the Fortis billing office for further clarification on individual circumstances that might affect refund eligibility.

At Fortis, students and users may occasionally find themselves needing to navigate refund processes for various reasons. Below are some real user scenarios illustrating when and how refunds were successfully claimed.

• Course Withdrawal Refund: A student decided to withdraw from a course midway through the semester. After reviewing the refund policy outlined in their student handbook, they submitted a formal withdrawal request. Fortis acknowledged the request promptly and issued a partial refund based on the remaining course weeks, allowing the student to transition smoothly.
• Tuition Adjustment for Financial Aid: A learner’s financial aid package was adjusted due to changes in eligibility. Upon notifying Fortis of this change, they were able to reassess the tuition fees and successfully process a refund for the overpaid amount. The student appreciated the quick response and clarity on their adjusted financial obligations.
• Material Fees Refund: After realizing that they no longer needed a specific set of textbooks purchased through Fortis’s online portal, a student reached out to customer support. They explained their situation, and Fortis processed a refund for the material fees within the specified return policy timeframe.
• Program Transfer Fee Refund: A user who initially enrolled in a practical nursing program decided to transfer to the surgical technology program. After confirming the transfer eligibility with an advisor, they inquired about the associated fees. The Fortis team facilitated the refund of the program transfer fee, demonstrating their commitment to supporting student decisions.

Tracking your refund status at Fortis is straightforward and efficient. By utilizing various communication channels and features provided by Fortis, you can stay updated on your refund progress. Here’s how to do it:

• Check Your Email: Fortis sends timely email updates regarding your refund status. Look for emails titled "Refund Status Update" to find specific information about your refund.
• Use the Fortis Mobile App: If you have the Fortis mobile app, you can quickly check your refund status. Navigate to the Billing section within the app for real-time updates.
• Log Into Your Account Dashboard: Access your account dashboard on the Fortis website and navigate to the Order History section. Here, you can view the status of your refund along with any comments from customer support.
• Monitor In-App Notifications: If you enabled notifications for the Fortis app, you will receive instant updates whenever there is a change in your refund status.
• Contact Customer Support: If you're unable to find your refund status online, you can always reach out to Fortis customer support via the Help Center for personalized assistance.
• Review the Billing Section: In your account settings, check the Billing section for detailed information about your refund request, including any pending actions and estimated timelines.