Unexpected charges can be a hassle, and it's easy to overlook billing details until they catch you by surprise. In this guide, we’ll clarify how cleaner.com.co refunds work, helping you understand who qualifies for a refund and the straightforward steps to request your money back. Our goal is to make the process as smooth and efficient as possible, ensuring you get the assistance you need.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account number on cleaner.com.co.
Transaction ID: Locate the specific transaction ID for the service you are seeking a refund for, found in your order confirmation email or account history.
Service Details: A description of the service provided, including date and time of service.
Cancellation Policy Reference: Review the cancellation and refund policy on cleaner.com.co to ensure you meet the required criteria.
Proof of Payment: A copy of the receipt or payment confirmation showing the amount charged.
Customer Support Communication: Any previous communication with customer support regarding your refund request, such as emails or chat transcripts.
Supporting Documentation: Photos or evidence if the service was not completed satisfactorily or if there were any issues (e.g., unsatisfactory cleaning).
Request Form: If applicable, ensure you have the completed refund request form as per cleaner.com.co’s guidelines.
Feedback or Review: If applicable, be prepared to provide feedback or a review related to the service experience to support your claim.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from cleaner
At Cleaner, we strive to ensure that our users have clarity regarding their rights when it comes to refunds. Our service focuses on offering cleaning solutions tailored to your specific needs. We understand that sometimes circumstances may lead to questions about billing or service fulfillment, and we want to provide you with an understanding of the situations in which you may be eligible for a refund.
Service Discrepancies: If the service provided did not meet the standards outlined during your booking or was not delivered as described, you may qualify for a refund.
Cancellation Policies: In the event that a cleaning appointment was canceled within the timeframe specified in our cancellation policy, you could be eligible for a refund.
Scheduling Issues: If a scheduled service was missed by our team without prior notice, this may warrant a review for a possible refund.
Customer Satisfaction: If you were not satisfied with the service performed and did not receive the outcomes expected, you may be eligible to discuss potential compensation options.
Payment Adjustments: Inconsistent billing cycles or inquiries about adjustments based on promotional offers might warrant discussions around refunds.
We encourage users to reach out to our customer support team for any specific situations not covered here, as we are dedicated to resolving any inquiries related to billing and services provided.
Step-by-Step Process to Request Your cleaner Refund Like a Pro
If you purchased through cleaner.com:
Go to cleaner.com.co and log into your account.
Navigate to the Account Settings section.
Click on Billing & Subscriptions.
Select the subscription you wish to refund.
Find and click on the Request Refund button.
In the text box, mention that the subscription renewed without notice and emphasize that the account was unused.
Submit the request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the subscription for cleaner.com.
Tap on Cancel Subscription if needed, then since there’s no specific refund button, immediately visit the Apple Support website.
Click on Get Support and choose Billing & Subscriptions.
Explain that you were charged unexpectedly and mention that you would like to request a refund.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Go to Subscriptions.
Find and select the cleaner.com subscription.
Tap on Manage, then on Refund.
In the feedback box, mention that the subscription renewed unexpectedly and that the account has not been used.
Submit the request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select Manage Account.
Go to Subscriptions to find cleaner.com.
Locate the subscription and click on Cancel Subscription.
Check your email for the receipt from Roku.
In the receipt email, reply with a request for a refund, mentioning that the subscription was renewed without prior notice and your account has been inactive.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund due to [describe reason]. I would like to request a refund in the amount of [Amount].
Please find attached any relevant documentation to support this request.
I kindly ask for a confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
Please allow up to 48 hours for your request to be reviewed.
Processing
Your refund is currently being processed.
Refunds usually take 3-5 business days to complete once in this status.
Refunded
Your refund has been successfully completed.
The funds have been credited back to your original payment method.
Partially Refunded
Only a part of your refund request has been approved.
You will see a partial credit in your account reflecting this refund.
Canceled
Your refund request has been canceled.
If you have questions, please contact customer support.
Completed
Your transaction is fully processed and no further actions are needed.
Thank you for your patience. Your account is up to date.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Cleaner, our users occasionally encounter situations that require clarity around their subscriptions and billing. Here are some real user scenarios where refunds were successfully claimed:
Subscription Plan Upgrade: A user decided to upgrade their monthly cleaning package to a bi-weekly service to better fit their needs. After the upgrade was processed, they realized they still had some unused slots from the previous month. By reaching out to customer service, the user was able to receive a prorated refund for the unused sessions from their previous plan.
Billing Error for Add-On Services: A customer added an extra deep cleaning add-on to their weekly service but was charged for two add-ons instead. Upon noticing this discrepancy on their bill, they contacted support. The team promptly verified the issue and issued a refund for the extra charge, ensuring the correct service was billed.
Service Missed Due to Weather: A user scheduled a cleaning for a day when a severe storm affected service availability. As no cleaning could be performed, the customer reached out to Cleaner to reschedule their service. As a goodwill gesture, Cleaner issued a refund for that day's charge while also ensuring the user could easily book the next available slot.
Temporary Subscription Pause: A customer decided to pause their subscription during a month-long trip but forgot to change their plan status in the app, which resulted in a billing charge. After contacting support upon receipt of the charge, the user received a refund for that month due to their proactive communication regarding the pause request.
The Easiest Way to Get a cleaner Refund
If you're frustrated trying to get a refund from cleaner—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Cleaner is straightforward and user-friendly. Here are some specific tips to help you stay informed about your refund progress:
Check Your Email Updates: Cleaner sends email notifications at each stage of the refund process. Make sure to check your inbox for messages titled "Refund Update" which will give you the latest information on your request.
Use the Cleaner Mobile App: If you have the Cleaner app installed, you can quickly check your refund status by navigating to the "Orders" section. This user-friendly interface provides real-time updates on all ongoing refunds.
Visit Your Account Dashboard: Log into your Cleaner account and access the "Order History" section. Here, you can not only see your past orders but also track the details of any refunds requested.
Billing Section Insights: In the "Billing" section of your account, Cleaner offers insights into your refund status, showing whether your refund is pending, processed, or completed.
Refund Progress Information: Cleaner provides clear communication about your refund's progress. Look for notifications detailing the reason for any delays or confirming when a refund has been issued.
Customer Support for Real-Time Information: If you need immediate assistance or clarification, reach out to Cleaner’s customer support via the app or website. They can provide direct updates and address any concerns regarding your refund.
FAQ
If you forget to cancel your cleaning service on time, unfortunately, refunds may not be available for that service. We recommend checking our cancellation policy for specific details to help you manage your bookings and avoid these situations in the future. If you have any concerns, our customer support team is here to assist you!
Refunds typically take 5 to 10 business days to appear in your account, depending on your bank's processing times. Once the refund is initiated, you'll receive a confirmation email to keep you updated on its status. If you have any concerns, feel free to reach out to our customer support team for assistance.
If you notice a charge but do not have an active subscription, please start by checking your account for any previous memberships or trial periods. If you still need clarification, reach out to our customer support team with the details of the charge, and they will assist you in reviewing the transaction.
If you're unable to receive a refund directly from Cleaner, consider reaching out to customer service again to inquire about further options. You may also explore escalating your concern within Cleaner’s support system for additional assistance. Additionally, reviewing your account details and previous communications can provide context that may help in resolving the issue.
If the cleaner refuses to issue a refund, you may want to review the refund policy provided on their website to ensure you understand the terms. Additionally, consider reaching out to customer support again for further clarification or to discuss your situation. Checking your account details may also help provide insight into your transaction history.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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