Understanding billing and refunds can often be an afterthought until an unexpected charge appears, like an automatic subscription renewal. This guide aims to clarify how refunds work at 13° (13-grad.com), detailing who is eligible for a refund and outlining the simple steps to quickly request your money back. We're here to help you navigate the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Have the original order confirmation email ready as it contains your purchase details.
Transaction ID - Locate your unique transaction ID associated with the purchase you wish to refund.
Account Information - Ensure you have your account email and any login details you used to create your 13° account.
Proof of Purchase - Gather any receipts or invoices linked to your order, which may include purchase date and item details.
Refund Request Form - Fill out any specific refund request forms as mandated by 13° to streamline the process.
Items in Original Condition - If applicable, ensure that any products are returned in their original condition and packaging to qualify for a refund.
Customer Support Communication - Keep records of any communication with 13° customer support regarding the refund for reference.
Proof of Payment Method - Prepare any relevant proofs if the refund must be credited back to your original payment method.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Amazon Pay
3-5 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from 13°
At 13°, we strive to provide our users with clear expectations regarding their rights and refund eligibility related to our services. Our offerings are designed to deliver quality experiences, and we understand that there may be circumstances where users seek a refund or adjustment. Below are specific situations related to our subscription services that might qualify for refunds based on user circumstances.
Service Dissatisfaction: If a user feels that the services provided do not meet the expectations set during the subscription process, they may inquire about a refund for that specific billing period.
Technical Issues: Users who experience significant technical difficulties that prevent them from effectively accessing services may be eligible for consideration regarding refunds for the affected time frame.
Account Management: If users accidentally subscribe to the wrong plan or option and this is addressed promptly within our stated refund window, it may qualify for a refund.
Billing Errors: Should users identify discrepancies in the billed amount that do not align with their subscription agreement, they might inquire about adjustments or possible refunds linked to those discrepancies.
Service Interruptions: In cases where there are significant interruptions to the services provided, users might be eligible to discuss potential refunds corresponding to the duration of the disruption.
Our team is committed to addressing and resolving any inquiries related to refunds, and we encourage users to reach out for clarification or assistance regarding their specific situation.
Step-by-Step Process to Request Your 13° Refund Like a Pro
If you purchased through 13-grad.com:
Visit the 13-grad.com website and log into your account.
Navigate to the "Account Settings" section, usually found in the upper right corner.
Select "Billing History" or "Purchase History" from the dropdown menu.
Locate the recent transaction you wish to request a refund for.
Click on the transaction details to find the "Request Refund" option.
In the message box, mention that you are requesting a refund due to lack of usage or unexpected renewal.
Submit your request and keep an eye on your registered email for any follow-up communications.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select "Subscriptions" from the list.
Find the subscription linked to 13-grad.com.
Select the subscription and tap "Cancel Subscription" to stop future charges.
Choose the option to submit a request for a refund.
In your request, mention that you were unaware of the renewal or that you haven’t used the subscription.
Submit your refund request and monitor your email for feedback.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to discuss a billing matter regarding my account.
[describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to support my request.
Please confirm receipt of this email and the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will be notified once the request is reviewed, usually within 1-3 business days.
Processing
The refund is currently being processed by our finance team.
Please allow 3-5 business days for the refund to be completed.
Refunded
Your refund has been successfully issued and processed.
You should see the refunded amount in your account within 5-7 business days.
Partially Refunded
A portion of your order has been refunded.
You will be notified of the amount refunded, and the remaining amount will still be available as store credit.
Completed
The refund process is complete, and the funds are returned to your payment method.
Sit back and enjoy your shopping experience; everything is settled.
Canceled
Your refund request has been canceled and will not be processed.
You may contact customer service for more information on why it was canceled.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At 13°, many users have successfully navigated refund scenarios by understanding their subscription details and engaging with the support team effectively. Here are a few examples:
Subscription Overlap: A user realized that their annual subscription for premium features had renewed just before they intended to switch to a monthly plan. After reaching out to 13°'s customer support, they were able to explain their situation and received a refund for the difference in fees.
Account Downgrade: One of our users decided to downgrade from a higher-tier subscription to a basic plan. Upon making this change, they mistakenly received a charge for the higher tier. The user contacted support for clarification and received a prompt refund for the mistakenly charged amount.
Service Interruption: A user experienced brief service interruptions during a critical project. They contacted 13° to explain the impact on their work. Understanding the situation, the support team issued a refund for that month's subscription fee as a goodwill gesture.
Gift Card Redemption Issue: A customer used a gift card towards their subscription but noticed that their balance didn’t reflect the adjustment. After bringing this to the attention of the support team, they confirmed the issue and processed a refund for the amount that should have been covered by the gift card.
The Easiest Way to Get a 13° Refund
If you're frustrated trying to get a refund from 13°—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with 13° is a straightforward process designed to keep you informed at every step. Here’s how you can efficiently monitor your refunds:
Check Your Email: 13° sends email notifications regarding refund updates. Look for emails with the subject "Refund Status Update" to stay informed about the progress of your refund.
Utilize the 13° Mobile App: If you have the 13° app installed, you can receive real-time notifications directly on your mobile device. Make sure to enable push notifications to get updates instantly.
Visit Your Account Dashboard: Log into your 13° account and navigate to your Order History section. Each order will display the current refund status, providing a clear view of any pending or completed refunds.
Check the Billing Section: In your account settings, you’ll find a dedicated Billing section that outlines all transactions, including detailed information about recent refunds.
Monitor Progress Updates: 13° clearly indicates refund progress stages (like "Pending", "Processing", or "Completed") within the Order History, so you can easily gauge when to expect your funds.
Contact Customer Support: If you have any concerns or need further assistance, use the in-app support feature. Live chat is available for immediate queries about your refunds.
FAQ
If you forgot to cancel your subscription on time, unfortunately, we are unable to issue a refund for that billing period. We recommend reviewing our cancellation policy for future reference and setting reminders to manage your subscription more effectively.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider. Once the refund is initiated, you will receive a confirmation email, and the funds should appear in your account shortly thereafter. Delays may occur based on your financial institution's policies.
If you see a charge but do not have an active subscription, please first check your account details on our website to confirm your subscription status. If you still have questions, contact our customer support team with your transaction details, and they will assist you in clarifying the charge.
If you're unable to secure a refund directly from 13°, consider reaching out to customer service again for further assistance. You may also explore escalating your inquiry within the support system for additional options. Additionally, reviewing your account details and any relevant transaction information could provide clarity on your situation.
If 13° refuses to issue a refund, consider reviewing their refund policy for any specific conditions or guidelines. You can also reach out to their customer support team again for further clarification on your request. Additionally, check your account details to ensure all required information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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